From car hire to airport pickup, you can add all of the extras to enhance your holiday experience.

All you need to do is login to your Guest Account and add the desired extras to your cart. Once you do, our team will be informed to prepare all the requested extras for your arrival.

It’s quick and simple to add these to your booking, but if you need any help you can send us a message here.

When it comes to packing for your holiday, we’ve got a handy guide to make sure you have everything you need for your getaway. Each of our villas are unique and the property description on the villa page should give you all the information you need.

Bedroom linen

All bedroom linen is provided including covers and pillowcases and cot linen.

Towels

Bathroom towels are provided at of our properties. There is usually one bath towel and one hand towel per person.

You can also rent or purchase beach towels via your Guest Account.

Hairdryer

A hairdryer is provided as standard at all of our properties.

Travel adaptor plugs

Your villa will be fitted with local plug sockets so you will need to take travel adaptors with you to use any appliances you’ll be taking with you. Cyprus uses associated plug type is G, which is the plug that three rectangular pins in a triangular pattern.

Iron and Ironing Board

As standard, all our properties have an iron and ironing board you can use whilst you’re staying there.

Summer time

Hot summer temperatures and clear blue skies is what your should expect during summer time in Cypris. Average temperature: 21°C-40°C. Don’t forget to pack plenty of light summer clothing, sunscreen, hats and sunglasses.

Winter time

If you’re jetting off for some winter sun, here’s some handy tips on things you might want to take. Whilst the weather will usually be warm during the day, it can get a little chilly at night so we advise you to pack a few extra items, just in case!

• Shoes and socks (for evening ambles)
• An extra layer such as fleece, cardigan or jumper
• Snuggly slippers – a necessary home comfort!
• Warm pyjamas
• A jacket or rain coat
• Warmer trousers for alfresco evenings
• An umbrella – just in case!

If you’re looking to add information to your booking or make amends, you can do this through our website. Our ‘Guest Account’ section allows you to:

• Make a payment
• Request to cancel
• Add passport details and passenger information
• Add own flight details
• Add extras like car hire, transfers etc

For anything else please send us a message here.

If you have more than one bookings with us, you can simply manage all bookings by accessing your Guest Account.

From there, you see details for all upcoming or past bookings.

Our Emergency Helpline team are on hand 24/7, 365 days a year, to make sure there’s a helping hand should you need it during your stay.

If you’re staying in one of our villas and need to speak to someone, our team of trusted experts can help make sure your holiday runs smoothly from start to finish. You may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

If you’re having trouble connecting to the villa WiFi, take a look at the below quick tips for getting it up and running:

The password is incorrect
Check the documents left in the villa to see if the password has been updated. If you still can’t access the WiFi with the password provided, let us know and we will get this sorted as quickly as possible.

Cannot access the WiFi on your device
If your device isn’t picking up the WiFi, try to locate the router and check it’s switched on. If it is, and you still aren’t able to access the internet, give it an hour or so and try again as it could be an issue with the service provider.

If the problem persists, you may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

We know the swimming pool is an important part of your holiday so we’re on hand to help resolve any issues you might have. Please take a look at our guide below to some of the issues you may have so you can find a quick solution. If you still need some help after reading this, just send us a message here or call our Emergency Helpline number. You can find the number in your Booking Confirmation.

The pool colour doesn’t look right

If you’ve arrived at your villa and the pool colour doesn’t look right, or it changes during your stay, please read on.

If you’re unable to see the bottom of the pool, we don’t recommend you use the pool until someone has been out to take a look at it.

If the discolouration is only slight, we will still have someone come and take a look at the water. Just report the issue to us, and we’ll do our best to resolve it as quickly as possible.

The pool is unclean

All of our pools are cleaned regularly, but if you’ve arrived at the villa and there’s an issue with the cleanliness, please let us know as soon as possible so we can get someone to rectify the issue for you.

If it’s become unclean during your stay, there are nets provided in case something has blown into the pool between pool clean visits.

Other pool issues

If you have any other issues with your pool, please do let us know so we can help resolve the issue and you can continue to enjoy your villa holiday.

You may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

If you’ve arrived at the villa and there’s a furniture or other item broken, not to worry. Just let us know about the problem and we’ll do our best to get it resolved as quickly as possible.

If something gets broken during your stay, it’s not a problem, these things happen and we’ll help get the issue resolved. Depending on the nature of the damage, the cost will be covered by the damage deposit, or it won’t be charged any extra at all.

If there’s any problem with the gas supply whilst you’re staying at your villa, you may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

If you’ve arrived at your villa and are having issues accessing the property, here’s how we can help. Take a look at the below FAQs for some quick ways to resolve your issue.

The key box won’t open

If the key box to your villa won’t open, there’s usually some quick steps you can take:

• Scramble the numbers up again and then re-enter the code. Make sure all the numbers are in the right order and are lined up.
• Firmly press down on the black button to release the flap. You may need to press on the flap to help open it as sometimes the keys can stop it from opening smoothly.

The door won’t open

• Check whether the key turns in the lock. If it doesn’t, get in touch with us via our Emergency Helpline number.
• If the key turns in the lock, sharply pull the door towards you as you try to turn the key. If you’re still having issues entering the villa, get in touch with us via the Emergency Helpline number.

There’s no key in the box

If you’ve arrived at the villa and the key box is empty, please call our Holiday Helpline for further help.

We’re locked out of the villa

If you’ve been locked out of your villa, not to worry. Just give us a call on our Emergency Helpline number, and we’ll do our best to help you as quickly as possible.

If you are still having issues, you may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

If you’re having trouble with the power in your villa, not to worry, we’re on hand to help you resolve the issue. Here are a few quick tips to try and get the power back on in your villa:

• If your villa has a key fob that powers the electricity, make sure this is inserted correctly, or try taking it out and putting it back in.
• Check the fuse box and make sure nothing has tripped. If it continues to trip, then let us know and we can get someone to help find out what the problem is.
• If there’s a certain appliance causing the electricity to trip, please do not use that appliance. If it’s a necessary item then let us know and we’ll do our best to replace it.
• If you’ve tried all the above options and you still haven’t got any power, it’s likely to be a local power cut. If the power doesn’t return within a few hours, please do get in touch.

If you’re still experiencing an issue, you may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

We have strict cleanliness standards for all of our villas and take these very seriously. If you’ve arrived in resort and there’s an issue with the cleanliness of your villa, we’re here to help.

Our villa check-in time is 16:00 which is when the villa is ready for your arrival. If you’ve arrived before 16:00, not to worry, it just means our team hasn’t finished making sure it’s prepared for your arrival. If you’ve arrived after 16:00 and the villa still hasn’t been cleaned, please do get in touch to let us know.

If you’re still experiencing an issue, you may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

If there’s a problem with the air-conditioning in your villa, we’ll do our best to help get this resolved as quickly as possible. Before you get in touch with our team, here are a few quick checks you can do to help resolve the issue:

• Check the power going to the air-conditioning is working. Do the lights flash when you switch them on or off?
• If there’s power, but it’s still not working, make sure it’s set to cool and not heat. You can use the ‘snowflake’ setting to set it to cool.
• Try changing the temperature as it may be that the villa is already at the temperature the air-conditioning is set to.
• Some villas may have a main switch that needs to be turned on to ensure the air-conditioning works. This will be located near the unit and could be at floor level.
• Check your villa details. Some villas only have air-conditioning available in the evenings or for set hours a day.
• If the villa has a key fob, you can try removing this and then putting it back in. It should then re-engage the units.
• Check the remote is working or if the batteries need replacing.
• Check the fuse box to see if anything has tripped.

The air-conditioning is leaking

If the air-conditioning in your villa is leaking, there are a few quick steps you can take to try and resolve this.

• Check that it’s just one of the units. If so, check the temperature it is set to. If it’s 20 degrees or less, then switch it off for an hour. When you restart it, make sure it’s set to 22 degrees.
• If the temperature is not 20 degrees or less, or the problem persists, get in touch with us.

The air-conditioning isn’t cold

• Take a look at the settings and make sure it’s set to ‘snowflake mode’.

The air-conditioning is switching itself off

• Please make sure the temperature hasn’t reached what it’s set to. If it has, it will switch off until the temperature increases or decreases again.
• The air-conditioning in some villas is set to switch off when the patio doors are open, so make sure they are closed before you try to use the unit again.
• In some of our villas, the air-conditioning is limited to evenings or a set time every day. Please check the villa details in your travel documents to see if this applies to your villa.

If you’re still experiencing an issue, you may contact us on +23 740053 during office hours, or on the Emergency Helpline number (provided on the Booking Confirmation) during out of office hours.

For a speedy answer, you can also send us a message, and we’ll get back to you as soon as we can.

We understand that sometimes travel plans change and you may no longer wish to travel on your villa holiday. We do offer flexible amendment options, including moving your holiday date.

If however, you’ve decided the only option is to cancel your holiday, we’re here to help. You can make a cancellation request via your Guest Account. Your request will be answered by our team within 24 hours.

Before requesting a cancellation, please be aware that:

• Depending on the type of booking made and when you decide to cancel, cancellation charges may apply. These will increase the closer you get to your arrival date.
• Take a look at our cancellation terms outlined in our Booking Conditions for full information.
• Full details of the charges that apply if you do cancel, can be found in your Guest Account.

We understand that sometimes plans change. That’s why we try to be as flexible as possible when it comes to making changes to your holiday. If you’d like to amend your booking, including changing your travel dates or accommodation, we can look into this for you. All you need to do is fill out our request form here.

Before you do, please note that there may also be increases in accommodation cost for example if the dates you move your holiday to are more expensive.

Amendments are always, of course, subject to availability. If we can make your amendment request work, we’ll inform you of all costs (if any) associated with this before we proceed with making the amendments.

If your new arrangements result in a reduction in cost, we’ll refund you the difference.

If we charged you incorrectly, please log in to your Guest Account and send us a message, or go to Contact Us page and send us an email. We’ll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number.

You’ll find your payment confirmation in your Booking Confirmation email. In case the email. Please check your spam/junk mail folders for this email, it may be there by mistake.

No, you don’t need to do anything. We charged you for the price of the booking. You can see the breakdown of all charges in your Guest Account.

Credit vouchers can be redeemed by quoting the credit voucher to our Travel Experts (Chat), at the time of making your booking.

Credit voucher attachments cannot be opened on all mobile handheld devices. If you cannot view the voucher on your device we recommend you use a desktop device or laptop.

The best place to get up-to-date information on what to expect on holiday and what regulations are in place in Cyprus, is the Cyprus Government coronavirus website.

A villa holiday is a private paradise and we like to keep it that way. None of our staff or suppliers will access your villa/apartment without your prior knowledge and consent, or unless you’ve requested it.

If you have a pool or garden at your villa, you may be visited by a maintenance person who will tend to the pool or garden, to help keep it in tip-top condition.

We take the cleanliness of our villas very seriously and make sure that all of our properties meet our high standards. Due to the Covid-19 pandemic, we are trying to limit the number of people who enter your villa and so will only be cleaning properties between each party’s stay.

The villa will be cleaned thoroughly before you arrive and will be ready for you at 16:00 on the start date of your holiday. If you are on holiday and require additional cleaning services, you can request it by sending us a message here.

We’re no longer offering a representative visit whilst you’re on holiday, but not to worry, you’re not on your own. We have a 24/7 Emergency Helpline available should you need it. You’ll receive all the details of how to get in touch in your Booking Confirmation, sent 1 week prior to your arrival.